In my last blog post I was addressing some aspects about the connected enterprise. Two questions that arise are; what kind of organizations is this applicable to? And, if applicable to a wide range, where is the industry specific part introduced? So before I will comment on the different areas for the connected enterprise, let’s make some reflections around these questions.
There are two trends that almost no company and organization can prevent themselves from, i.e.
- Commoditization of IT through Cloud Computing – One thing that will happen to almost everything that touches the cloud is commoditization. This since cloud computing in its definition is about sharing resources.
- Consumertization of IT – This is driven by the expectation from the end users that they should be able to use the same tools and collaboration patterns within the enterprise as they do private.
A very inspiring example where these two trends are brought together is the use of Kinect in telemedicine to give patients the possibility to interact with the health care system at home instead of traveling to the hospital.
This solution clearly can be categorized as a “Smart process application”. Smart process applications fill the gap between systems of record and systems of engagement. They do this by automating both structured and unstructured work activities in support of collaborative processes. As such, smart process applications contain all or most of the following core features according to Forrester:
For the connected enterprise it is very interesting to highlight the “Awareness” and the “Analysis”. This since, as I stated in the last post, to be connected is about the ability to in real-time make decisions that optimize and transforms the enterprise.
Let’s start with the refrigerator as an example. Here the main challenge is how one can prevent the refrigerator from breaking down by analyzing its behavior and suggest changing or replacement of parts. But how different is this from a patient or citizen perspective? In fact, if one turns towards health care or the education systems one has the same challenge, i.e. how can me as an individual get preventive advises in order to stay healthy or how can I as a parent get predictions if my children will pass the goals for this year in school or not.
To summarize, I believe that the foundations and framework to solve the underlying infrastructure for the connected enterprise may be independent of organization or industry. Hence, the introduction of “Smart processes applications” will be the component that are needed to become industry specific or outperform competitors.
And as you will see in the upcoming posts the enterprise need a fundamental new approach how information is made accessible and how information is enriched in a collaborative manner in order that these new type of Apps may support an affordable ecosystem where innovations drives the business.